Privacy Policy

Solicitude (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information in accordance with UK GDPR and the Data Protection Act 2018.

1. Who We Are

We are a private mental health therapy clinic based in Manchester, UK.
Website: https://www.solicitude.co.uk

2. What Personal Data We Collect

We may collect and process the following information:

Your name, email address, and telephone number (when submitted through forms)
Information about your visit to our website (e.g. IP address, browser type, pages visited)
Any other information you choose to provide when contacting or booking with us

3. How We Collect Your Data

We collect data when you:

Fill in contact or booking forms on our website
Communicate with us by email or phone
Visit our website (via cookies and analytics tools)

4. Why We Collect Your Data

We process your data for the following lawful purposes:

To respond to enquiries or appointment requests
To provide and manage therapy or counselling services
To improve website functionality and user experience
For internal business reporting and record keeping

We only process your data with your consent, or where there is a legitimate interest.

5. Sharing Your Data

We do not sell or rent your personal data.
We may share your data only:

With service providers (e.g. website hosting, email delivery tools) who follow GDPR standards
When required by law or in the interest of safeguarding

6. How We Store and Protect Your Data

We take appropriate security measures to safeguard your personal information, including:

Password-protected systems
Encrypted forms and secure web hosting (SSL)
Limited access to client data

7. Your Data Protection Rights

Under the UK GDPR, you have the right to:

Access a copy of your personal data
Request correction or deletion of your data
Object to or restrict processing
Withdraw consent at any time

To exercise these rights, contact us at info@solicitude.co.uk